Terms of service

Last updated: June 12, 2026

1. Service

Ventorify is a Shopify app operated by Cem Altay (sole proprietorship), Hauptstraße 46, 22967 Tremsbüttel, Germany. It synchronizes inventory between your Shopify store and connected sales channels (Amazon, eBay, Etsy) and provides related features such as oversell protection, bundles, alerts, forecasting and purchase orders, depending on your plan.

Shopify is the source of truth: stock levels in Shopify are pushed to connected channels. The exact feature set per plan is described on the pricing page.

2. Account and eligibility

You need an active Shopify store and authority to bind the business operating it. You are responsible for the marketplace accounts you connect and for complying with each marketplace's terms.

3. Billing and trial

• Paid plans are billed through Shopify's billing system on your regular Shopify invoice. Prices are in USD; applicable taxes may be added by Shopify.
• Paid plans include a 14-day free trial. The trial applies once per shop. Reinstalling the app does not start a new trial.
• Plan changes take effect according to Shopify's proration rules. You can downgrade or cancel at any time by changing plans or uninstalling the app.
• Fees already charged are non-refundable, except where the law requires otherwise.

4. Acceptable use

You may not misuse the service — in particular: no attempts to disrupt or overload it, no reverse engineering except as permitted by law, no reselling access, no use of the service to violate marketplace rules or applicable law (for example, manipulating stock signals to mislead buyers).

5. Your data and responsibilities

You keep all rights to your store and order data. You grant us the rights needed to process it for providing the service, as described in our privacy policy.

Sync quality depends on your catalog: SKUs must be accurate and unique for matching to work. Review buffers, limits and matches after setup. For business-critical figures, verify quantities in the channel before relying on them.

6. Availability and disclaimers

We operate the service with reasonable care and skill, but it is provided without a guaranteed availability level. Marketplace APIs (Amazon, eBay, Etsy) and Shopify are outside our control; outages, rate limits or API changes on their side can delay or interrupt sync. Oversell protection reduces the risk of overselling; it cannot eliminate it entirely.

7. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under mandatory statutory liability (e.g. the German Product Liability Act).

For slight negligence, we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible at all and on whose fulfilment you regularly rely), and limited to the foreseeable damage typical for this kind of contract. In all other respects, liability for slight negligence is excluded.

Our total liability under the preceding paragraph is capped at the fees you paid for the service in the 12 months before the event giving rise to the claim.

8. Termination

You can end the contract at any time by uninstalling the app. We may suspend or terminate the service for material breach of these terms, with prior notice where reasonable. After termination, your data is deleted as described in the privacy policy.

9. Changes

We may change the service and these terms with effect for the future. For material changes we give at least 30 days' notice by email or in the app; if you do not agree, you can terminate before the change takes effect.

10. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant within the meaning of the German Commercial Code, the place of jurisdiction is the registered seat of the operator. Should individual provisions be invalid, the remainder stays in effect.